Rip Off Britain: Series 15
The fifteenth season of Rip Off Britain continues the mission of the BBC One daytime series as the team prepares to tackle the issues that viewers feel affect them the most. The series, which originally began on 30 November 2009, is dedicated to exposing Britain's various rip-offs and assisting consumers who are facing these challenges. Throughout this season, the production maintains its established focus on consume
Season 15 Lore Primer
Key plot threads, lore context, and character stakes you need to remember before diving into this season.
- Rip Off Britain is a BBC One daytime series that began on 30 November 2009.
- The core mission of the programme is to expose Britain's rip-offs and help consumers.
- The series is presented by former news journalists, including Angela Rippon and Gloria Hunniford.
- Newsreader Julia Somerville joined the presenting team as a replacement starting from the third series.
Season overview
The fifteenth season of Rip Off Britain continues the mission of the BBC One daytime series as the team prepares to tackle the issues that viewers feel affect them the most. The series, which originally began on 30 November 2009, is dedicated to exposing Britain's various rip-offs and assisting consumers who are facing these challenges. Throughout this season, the production maintains its established focus on consumer advocacy and addressing widespread grievances. The series format centers on investigating unfair practices and providing practical help to the public. As part of a long-running broadcast that originated in late 2009, the program relies on its foundational format of consumer protection journalism to examine topical problems reported by the audience. The team remains active in addressing these concerns, staying true to the overarching objective of the program to stand up for everyday consumers across Britain.
Episode Guide
Season 15 Progress Shield
Episode 1
May 15, 2023 · 43 min
The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a £5,000 bill for an accident that wasn't their fault.
Episode 2
May 16, 2023 · 43 min
Gloria Hunniford meets tenants living with damp, mould and a rat infestation in homes in one of Britain's biggest housing associations.
Episode 3
May 17, 2023 · 43 min
Customers who order one thing but receive another and then are refused a refund. And the holiday firms whose terms and conditions are almost impossible to navigate.
Episode 4
May 18, 2023 · 43 min
A woman's credit rating is ruined by scammers who took out multiple mobile phone contracts in her name. And how to deal with the car cannibals who set their sights on stealing part
Episode 5
May 19, 2023 · 43 min
The team help a group of karate enthusiasts claim a refund from an airline. And why have new rules to keep private parking companies in check failed to materialise?
Episode 6
May 22, 2023 · 43 min
The team reveal the shocking case of a man whose bank accounts were drained via his online apps when his mobile was stolen from him, only for his bank to refuse to reimburse him.
Episode 7
May 23, 2023 · 43 min
Tech expert David McClelland reveals how your social media could be an open door to let scammers get to your money – and how you can shut them out.
Episode 8
May 24, 2023 · 44 min
Angela, Gloria and Julia tackle the shocking scourge of appliance cover policies that aren’t worth a penny. Also, where do you find a good builder?
Episode 9
May 25, 2023 · 44 min
The team get to grips with the tricky problem of compostable and biodegradable packaging. Does the labelling really stack up?
Episode 10
May 26, 2023 · 43 min
The team challenge the food delivery giants making customers pay for items that were never delivered. Also, what to do if you've received vouchers for cancelled holidays.
Episode 11
May 29, 2023 · 43 min
The team investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man’s car through central London, leaving him with the bill.
Episode 12
May 30, 2023 · 43 min
Angela Rippon, Julia Somerville and Gloria Hunniford are on the trail of QR codes that led people to spend more than they bargained for.
Episode 13
May 31, 2023 · 43 min
Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong?
Episode 14
Jun 1, 2023 · 44 min
Julia, Angela and Gloria investigate the home repair policies, car insurance and funeral plans that didn't deliver what those who signed up to them expected, and explain what you c
Episode 15
Jun 2, 2023 · 43 min
We explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from the fake so that you can buy with confidence.
One woman's £5,000 energy bill
Oct 2, 2023 · 43 min
Gloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000.
Episode 17
Oct 3, 2023 · 43 min
The team take an exclusive look behind the scenes at a bank’s fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.
The tax rebate with a sting in the tail
Oct 4, 2023 · 43 min
Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.
Flooded six times in six years
Oct 5, 2023 · 43 min
Gloria, Angela and Julia try to help a family whose beloved home has suffered six devastating floods in as many years.
Holiday SOS
Oct 6, 2023 · 43 min
The young couple left out-of-pocket when their all-inclusive holiday turned out to be missing some key elements.
I lost £130,000 to a crypto scammer
Oct 9, 2023 · 43 min
The crypto con which saw one man lose £130,000 to a scammer. And Gloria, Angela and Julia look at the shocking story of how one man’s search for romance left him penniless and hear
Black market driving tests
Oct 10, 2023 · 43 min
How delays at the top of the DVSA are fuelling a black market in driving tests. Also, a look at the government’s plans to supercharge the war on fly tipping and the dangers of barg
Customer service meltdown
Oct 11, 2023 · 43 min
The customer service meltdown at one of Britain’s most trusted brands and how it’s caused chaos for thousands of people.
My 11-year-old son booked a £4,000 holiday by accident
Oct 12, 2023 · 43 min
The 11-year-old that booked a £4,000 holiday by accident. Plus, why car insurance prices are going through the roof for some people.
Holidays
Oct 13, 2023 · 44 min
The holiday makers scammed by a fake travel firm. Plus, how customers have got caught up in a spat between big name travel firms.
Scammers controlling your phone
Jan 2, 2024 · 43 min
How downloading the wrong app led to one woman having £12,000 stolen from her bank account while she slept – the team investigate how it happened.
David vs Goliath
Jan 3, 2024 · 43 min
How a burst pipe and rejected insurance claim left one woman with an £86,000 repair bill, all thanks to a condition in the small print.
The 30-minute phone call to cancel your broadband
Jan 4, 2024 · 43 min
The removals firm that caused hundreds of pounds of damage. And how a simple request to change her phone contract left one woman exasperated and resigned to paying over the odds.
Sunshine scams and cruise changes
Jan 5, 2024 · 43 min
The Canary Islands holiday con that cost Brits thousands. And the couples left furious after their long-awaited cruises skipped key sights but still refused them a refund.
I had to bathe my disabled son in the garage after a dispute with my insurer
Jan 8, 2024 · 43 min
How one woman's battle with her home insurer left her in tears as she struggled to care for her disabled son.
Our 18-year-old house is crumbling
Jan 9, 2024 · 43 min
The team hears from the couple facing more than £100,000 in repair bills to fix their family home or run the risk of it collapsing around them.
Threatened with a knife by an airport parking firm
Jan 10, 2024 · 43 min
Using an airport meet and greet company might sound like a convenient service, but not this one. We hear from the police officer who brought one dangerous rogue operator to book.
I bought a house for £28,000 – but I was forced to hand it back
Jan 11, 2024 · 43 min
How one man’s bid to become a property developer left him thousands of pounds out of pocket – we’re probing the auction house selling properties that came with a bigger outlay than
I was put on a different flight from my kids - because the plane was too small
Jan 12, 2024 · 44 min
Holiday horrors at the check-in desk when a family of ten are split up, thanks to a plane swap leaving seven of them grounded. The eye-catching £1 holiday deposits that aren’t a qu
Fake Taylor Swift tickets cost me hundreds
Jan 15, 2024 · 43 min
How fraudsters are cashing in on the huge demand for concert tickets by hacking genuine social media accounts to lure in their targets.
Has your car been clocked?
Jan 16, 2024 · 43 min
The team meets a man who discovered a hidden clocking device behind the dashboard of his car, which could mean it had covered thousands of miles more than he realised.
Charged hundreds of pounds to flush the loo
Jan 17, 2024 · 43 min
The team hears from the homeowners fighting a utility company that’s increased its prices almost tenfold in seven years – leaving them unable to afford their monthly bills.
My solar panel misery
Jan 18, 2024 · 43 min
Going green, going wrong – a council-backed energy scheme that left homeowners burned. How to avoid that happening to you, so your bid to go green goes great instead.
The holiday hotel that looked like a building site
Jan 19, 2024 · 43 min
Where do you stand when your holiday hotel is shockingly different in real life to the glossy snaps on the travel agent’s website?
My house is a building site
Jan 22, 2024 · 43 min
The team meets the families who paid tens of thousands of pounds for dream home extensions, only to be left with dangerously bad work that could cost much more to put right.