“Unfortunately, the fact that Russian will not be the only language used by fraudsters to address customers was already expected. As technology advances, so do fraudsters ‘tools to pretend to be bank employees and fraudulently obtain customer data to connect to customers’ Internet banking. “Pay close attention to such fake calls from bank employees, regardless of the language in which they are received. Any incoming call or text message when someone asks you to reveal or enter Smart-ID or calculator codes somewhere is a clear signal – they are fraudsters!” says Vadim Frolov, Head of Customer Service at Swedbank.
The most important recommendations for customer safety
The bank has prepared recommendations on how not to fall into the hands of fraudsters:
- If someone calls or sends a message asking you to confirm something with a Smart-ID or code calculator, do not do so under any circumstances – an action confirmed in this way cannot be undone, which means lost money.
- The Bank never calls or requests to disclose or enter Smart-ID or calculator codes on any website (for example, on a fake bank website / Internet bank).
- The Bank never sends customers Internet links asking them to enter their Smart-ID or calculator codes.
- If Swedbank employees need to identify the customer, the bank employee will ask the customer to connect to the Internet bank by entering its official address in the browser (instead of clicking on a link) or contact the bank’s Consulting Center.
The bank also asks customers to observe – if you have received a fraudulent call but have not disclosed your details, please report to the bank only in writing – by sending a message in a chat or by sending a bank message in your Internet bank.
If the fraudsters have managed to obtain the customer’s data, the bank asks the customers to report it to the bank immediately by calling 67444444.