A survey indicates that 66% of the people of Elche are satisfied with municipal services

66% of the citizens of Elche are satisfied with municipal public services, a figure that represents 3% above the national average, and 6 percentage points more with respect to the same barometer that was carried out in 2019, according to the data of that study carried out by the Observatory of Urban Services (OSUR). All services obtain a rating above the national average and higher than that of 2019. The best rated service is water supply with 75% of positive ratings, followed by public transport (73%), care of parks and gardens (66%), street cleaning (64%) and garbage collection (63%), according to a statement from the observatory.

The results of the current 2022 barometer position Elche in 23rd place in the comparison of the 30 cities included in the study, because although the number of satisfied is high, so is the number of dissatisfied, whose figure has risen with the recovery of tourism.

In a detailed analysis, the best valued municipal public service is the water supply, with 75% satisfaction, a figure that improves by 3% compared to the previous barometer of 2019 and places the city 1 point above the national average. The best rated aspects are operational management (pressure, service continuity, meter operation, etc.) with 75% acceptance, while the worst rated is water quality (taste) with 61% satisfaction. In second place, public transport it passes with 73% of satisfied people from Elche, 13% above the national average. The most appreciated, one more year, is the state of cleanliness and conservation of the vehicles with 77% of positive opinions, followed by the frequency of schedules in urban buses, with 69% satisfaction.

garbage collection receives 63% of favorable opinions, 3 points above the national average, and equaling the result obtained in the 2019 barometer. What the people of Elche value the most about this service is the frequency of garbage collection (66% satisfaction) , and the provision and equipment for the provision of the rubbish and waste collection service (trucks, litter bins, equipment, containers), with 62% satisfied.

66% of the citizens of Elche surveyed express feeling satisfied with the care of parks and gardens and the conservation of public spaces and sports facilities, which places this service 11% above the national average, and in third place among the municipalities analyzed by the IV OSUR Barometer. The aspect that the respondents evaluate best is the quality of the facilities of the parks and public spaces, with 60% positive evaluations. The worst rated is, on the other hand, the state and equipment of the sports facilities, with a satisfied/dissatisfied ratio of 52/39.

street cleaning maintains the positive perception traced back in 2021, with 64% favorable opinions. This is 12 points above the national average. The best valued point, with 61% of satisfied users (although with 34% dissatisfied), is the cleaning of parks and other public facilities. As always, the worst rated is the cleaning of pet excrement, with 45% satisfied and 51% dissatisfied.

For Lorenzo Dávila, general director of OSUR: “The people of Elche are very satisfied with their municipal public services, approving all of them with flying colors and highlighting the water supply, which is at the top, closely followed by transportation. However, the high number of dissatisfied in the general assessment, shows a polarization about itand perhaps a certain stress on the part of the population regarding services with the return of tourism. The City Council would do well to try to understand this phenomenonor, so that their good services are properly perceived”.

The results of this fourth edition of the Barometer are the result of a survey carried out by ODC to a total of 5,210 people, and reflect the opinion of the citizens surveyed regarding municipal public services in the 30 most populated cities in the country: Madrid, Barcelona, ​​Valencia , Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña, Granada, Elche, Oviedo, Terrassa, Badalona, ​​Cartagena, Jerez de la Frontera, Sabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.

About OSUR – AESP

The Urban Services Observatory (OSUR) is a platform belonging to the Association for the Excellence of Public Services (AESP) that wants to become a speaker of the opinions of citizens about its municipal services. We want to defend the interests of taxpayers so that they receive excellent services in the most daily aspects of their daily lives, which are precisely the services that City Councils must provide. At OSUR we focus on analyzing how cleaning, transport, water, lighting and other services that depend on the City Councils are provided.

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